DAF Trucks moves to reassure operators

4th November 2020
  • DAF Dealer network to remain fully operational during second lockdown
  • “We delivered on our customer support promises during the first lockdown, and we will do so again.” Managing Director, Laurence Drake

DAF Trucks has affirmed its network-wide support for truck operators as England prepares for new ‘lockdown’ restrictions in the wake of the coronavirus outbreak.

In a statement from DAF Trucks Managing Director, Laurence Drake, the market-leader and its 130-location DAF Dealer network ‘will remain fully operational to provide essential support for operators’.

With the transport sector expected to fall under the spotlight again as a key component for NHS, food distributors and other front-line public services, DAF Trucks will once again deliver a full commitment through its Sales, Service and Parts activities. Social distancing guidance and other restrictions are already being observed, with DAF Trucks able to fulfil a complete aftersales function courtesy of its back-office staff at Haddenham and around the network fully connected online and working from home.

“We delivered on our customer support promises during the first lockdown,” said Laurence Drake, “and we will do so again. We are at an advantage in that many of the processes and protocols are already in place. We are prepared,” he said, “‘and we will remain fully operational to provide essential support for operators. DAF customers and mixed fleets can rely on our benchmark aftersales portfolio.

“We will continue to monitor our DAF Genuine and TRP all-makes parts supply chains to ensure stock levels and delivery frequencies are maintained,” said Drake, “The DAFaid control centre will also remain fully operational and priority will be given to calls relating to roadside breakdowns.

The coming weeks will undoubtedly present challenges,” he added, “but I can reassure operators that DAF Trucks is ready once again to go the extra mile.”

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